Move Strong Method
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Privacy Policy

Last Updated: 9/18/26

By visiting websites owned by Coach Jen Matthews, Inc., and Jennifer Matthews and affiliated with Move Strong Method®, (“we,” “us,” “our”) you are consenting to this Privacy Policy (“Policy”). This Policy applies to information collected online through our websites and not to data collected offline (e.g., live events, phone, or mail).

Overview

We are committed to protecting your privacy online. This Policy describes the personal information we collect through our websites and how we collect and use that information.

The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the sites. “Personal information” means information you voluntarily provide that identifies you personally, such as your name, phone number, and email address.

We provide video-based coaching services and related materials available for purchase (the “Service”). Use of our sites and Service is subject to this Policy.

Information We Collect

We only collect the personal information you voluntarily provide, which may include:

  • Newsletter and inquiries: Your full name and email address to subscribe to newsletters or respond to messages.
  • Orders and scheduling: Your full name, email address, billing/shipping address, and payment details to process product and/or Service orders. Payment is processed by third-party providers; we do not store payment card data.
  • Comments or forms: Your name, email, and message when you post comments or submit forms.
  • Optional phone number for SMS: Your mobile number and consent status if you opt in to receive text messages related to appointments and coaching services.

We ask only for the minimum data needed to fulfill your request. You may visit our sites anonymously.

How We Use Information

We use information to:

  • Provide and support the Service, including scheduling and coaching communications.
  • Send operational messages such as appointment confirmations, reminders, updates, and cancellations through our third-party scheduling provider.
  • Process transactions through a third-party billing provider like Quickbooks.
  • Respond to inquiries and provide support.
  • Improve website performance and user experience.

We do not sell your personal information to any third party organizations for any reason what so ever.

Activity Logging

We may record information relating to your use of the sites, such as searches, pages viewed, browser type, IP address, requested URL, referring URL, and timestamps. We use this to administer the sites and perform aggregate analyses of usage to improve services.

Cookies

We may use cookies to uniquely identify your browser and improve the quality of our service. We may use session cookies (expire when you close the browser) and persistent cookies (remain until deleted).

You can accept or decline cookies in your browser settings; some site features may not function properly if cookies are disabled. The sites do not respond to Do Not Track signals.

Analytics

We use Google Analytics and Google Search Console to measure and improve site performance. These services may collect pseudonymous identifiers, device data, and usage metrics.

You can learn more about Google’s practices at https://policies.google.com/privacy and opt out of Google Analytics with the opt-out browser add-on.

Third-Party Links

Our sites may contain links to third-party websites. This Policy applies only to information we collect on our sites. We are not responsible for the privacy practices of third parties. Review the policies of any external sites you visit.

Third-party Disclosure

We are committed to protecting your privacy. We do not share our mobile information, including phone numbers and SMS registration data, with third parties for marketing purposes. Your personal information will not be transferred to external organizations.

Security

We maintain security measures to protect your personal information from unauthorized access, misuse, or disclosure. No method of transmission or storage is 100% secure.

You acknowledge that information you share could be accessed by a third party without our knowledge or permission. You agree we are not responsible for intercepted information and release us from claims related to such interception.

SMS Text Messaging

If you voluntarily provide a mobile number and affirmative consent, we may send service-related texts limited to appointments, scheduling, and coaching updates.

  • Opt-in: via an unchecked checkbox or equivalent consent mechanism on our forms. Example consent language: “I agree to receive text messages from Move Strong Method related to appointments and coaching services. Message and data rates may apply. Reply STOP to unsubscribe at any time. See our Privacy Policy and SMS Terms.”
  • Opt-out: reply STOP to any message to unsubscribe. Opt-out requests are processed promptly, typically within 24 hours. You may also request removal at info@movestrongmethod.com.
  • Frequency: varies by your appointments and service needs.
  • Data handling: we store your number and consent status securely; we review data annually and delete upon verified request.

See our SMS Terms & Conditions for details.

Email Marketing Preferences

Newsletter emails include an unsubscribe link at the bottom. You may also reply to individual emails to request removal.

Children’s Privacy

Our sites and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

Updating Your Information

You may access, correct, or request deletion of your personal information by emailing info@movestrongmethod.com.

Changes to This Policy

You acknowledge it is your responsibility to review the sites and this Policy periodically and be aware of modifications. We will notify you of changes by posting them on this page with an updated effective date.

Governing Law (verbatim from your 2018 policy)

This policy and the use of this Site are governed by California law. If a dispute arises under this Policy we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Ventura County. Costs and fees other than attorney fees associated with the mediation will be paid for by each party.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Ventura County, under the rules of the American Arbitration Association. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

Coach Jen Matthews and Jennifer Matthews business is operated and administered entirely within California. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

For clarity, the same governing law and dispute resolution terms apply to Move Strong Method.

Contact

Move Strong Method / Coach Jen Matthews Inc. / Jennifer Matthews

Email: info@movestrongmethod.com